ADR lifecycle automation

Dispute responses that write themselves.

Verdiq drafts your IBAS and eCOGRA dispute responses — evidence catalogued, citations pulled, submitted before the deadline. Every case airtight from the first hour.

Evidence chain
Dispute filed Customer complaint received
Evidence gathered Logs, transactions, T&Cs
Response drafted Verdiq writes, you review
Submitted IBAS / eCOGRA portal
100k+ IBAS disputes resolved since 1998 — and the volume is growing every year
8 wks The statutory window between dispute and ADR escalation — Verdiq keeps you inside it
£10M+ Fines levied against operators in 2025 alone for compliance failures

From dispute to decision in three steps

Verdiq sits between your operations platform and the ADR provider — handling the work that used to take your compliance team a week.

01

Import the dispute

Drop in the customer complaint — Verdiq automatically identifies the dispute type, relevant transaction windows, and applicable T&Cs from your system.

02

Evidence assembled and cited

Verdiq pulls game logs, RNG hashes, deposit records, and session data — then writes section-by-section citations so the ADR adjudicator sees your case clearly.

03

Response submitted or queued

Verdiq formats the response for IBAS or eCOGRA's portal, flags the 8-week deadline, and submits on your behalf — or lets you review before send.

Built for compliance teams, not chatbots

Evidence hash verification

Every log and transaction is SHA-3-256 hashed before citation — ADR providers see tamper-evident chains that hold up to scrutiny.

Deadline tracking & escalation

Every dispute has an 8-week clock. Verdiq tracks it, surfaces at-risk cases, and escalates before you miss a window.

IBAS / eCOGRA portal integration

Responses formatted and submitted directly to the ADR provider portal. Supports both IBAS and eCOGRA workflows out of the box.

UKGC audit trail

Every response, every evidence item, every action timestamped and stored. Export a full audit pack for any UKGC inquiry in one click.

"The operators who win disputes aren't the ones with the best lawyers — they're the ones with the cleanest evidence chains."

Verdiq makes sure that when your case goes to IBAS or eCOGRA, every piece of evidence is found, cited, and submitted before the adjudicator has to ask for it.